Customer experience, also known as CX, is your customers’ holistic perception of their experience with your business or brand. Emotional intelligence in customer Care is essential because it helps a customer care professional maintain a cool, calm and positive demeanor when dealing with clients thus giving them a great Customer Experience.

We’ve all experienced difficult and/or angry customers raising complaints. They are not necessarily easy to win over or turn around. Nevertheless, by applying high levels of emotional intelligence it could be possible.

Take your customer care skillset to the next level by enrolling for our one-day Emotional Intelligence in customer Service program.