1.) Consultation with our Certified Emotional Intelligence Coach/Trainer
2.) EI Testing
3.) Debriefing/Reporting
3.) Training.
For Bookings CALL: +254113297490 or Email info@vickymukiri.com
Emotional Intelligence Training in Kenya – A step by step guide
What does Emotional Intelligence Training Entail?
Emotional Intelligence (EI) Training sets out to impart a set of skills that help us better perceive, understand and manage emotions in ourselves and in others. These skills are as important as our intellect (IQ) in determining success in work and in life.
Why is Emotional Intelligence Training Important today?
We can apply skills acquired through emotional intelligence training to help us become more conscious of our own and others’ feelings and more conscious of the influence emotions have on our decisions, behaviour and performance.
A brief about the Training programs:
(1.) Emotionally Intelligent Leadership Program
Leadership is a naturally stressful mandate, being responsible for the fate of hundreds or even thousands of other people can take its toll.
If you are or aspire to be in a leadership role, there’s an emotional element you need to consider. It’s what helps you successfully coach teams, manage stress, deliver feedback, and collaborate with others. Emotions drive people’s behavior. As leaders people are your business, and thus, emotions are your business too.
Emotionally Intelligent Training in Kenya – Leadership Program Offers:
- The Engaging Leader – Help leaders enhance levels of motivation, commitment and engagement in their teams by learning to bring together the latest developments in Neuroscience, Human Motivation and Emotional Intelligence.
- The Aware Leader – Enhance how we connect with, communicate to, and influence those we lead. To be a more Aware, situational and agile leader.
- The Authentic Leader – Facilitate difficult performance conversations with finesse.
- The Expansive Leader – Learn decision making based on emotional and moral reasoning.
- The Resilient Leader – Develop personal resilience and a mentally healthy workplace.
- The Empowering Leader -Inspire performance through persuasion, coaching and influence.
- The Mindful Leader – Learn to be equipped to cope with everyday leadership challenges, develop greater leadership presence, display higher levels of attentional focus and create high performance in others.
(2.) Emotional Intelligence Training in the workplace
When it comes to the workplace, everyone, no matter what job function, has interactions with other people. People perform their best at work when they feel involved in purposeful work that develops who they are, and when they feel valued, cared for, consulted, respected, informed and understood. Research has also shown that people often perform their worst when they feel unproductive feelings, such as feeling overly worried, frustrated, concerned, stressed, inadequate and fearful.
(3.) Emotional Intelligence Training in Sales
The most successful sales and commercial people frequently have the ability to connect with their prospects and clients to build strong relationships that become the foundation for future sales. This superior ability to work effectively with others that we see in those top performers is what the research calls ‘Emotional Intelligence’.
Few sales training programs expand their scope beyond discussion of sales tools & techniques, forgetting that at the end of the day successful sales relationships are about people selling to people.
(4.) Emotional Intelligence Training in Relationships
When it comes to day to day life interactions, one must have a deep understanding of people and how to connect with them. It is because of Emotional Intelligence that one can form contacts beyond the work space. One of the most important aspects of the corporate world that shapes the scope of opportunities for all kinds of businesses and the people involved is networking. This is exactly where Emotional Intelligence plays a role.
Emotional Intelligence has the capacity to completely transform the way one networks and builds relationships by putting people at ease, creating trust and respect, and encouraging those involved to have a positive attitude. At the same time, fusing the elements of understanding and empathy with our otherwise professional motivations.
Emotionally intelligent people tend to have better social skills. Beyond the workplace, emotionally intelligent people often enjoy better interpersonal relationships in life. When you know yourself, and understand how to manage what you know about yourself, you will feel more confident when meeting others.
(5.) Emotional Intelligence Training in Customer Service
Why is Emotional Intelligence in Customer Service important?
Emotional intelligence in customer service is essential because it helps a customer service professional maintain a cool, calm and positive demeanor when dealing with clients.
What type of customer experience do you give your customers and the people you serve?
If you are involved in any form of customer service you need emotional intelligence in a number of significant areas. Managing your own emotions intelligently is one of the many skills of emotional intelligence that can help your business because your emotions influence the customer experience.
We've all experienced difficult and/or angry customers raising complaints. They are not necessarily easy to win over or turn around. Nevertheless, by applying high levels of emotional intelligence it could be possible.
How do know i need this program?
Unfortunately emotional intelligence does not come naturally to most people. Our education systems and perhaps our upbringing may also fail to recognize this important skillset as a key component in our daily lives.
As a result a good number of people have a gap in this area. A gap that may prove costly in acquisition and/or retention of jobs.
Fortunately, emotional intelligence in customer relations is a skillset that can be learned and mastered just like any other. This program sets out to help you do just that.
(6.) Emotional Intelligence Training for Students
There is a growing demand for teens and students alike to develop a stronger, more understanding relationship with the emotions of themselves and others, and how those emotions relate to the world around us. Emotional Intelligence plays a positive role in helping students deal with stress, develop relationships, and handle the transitions facing them.
Research shows that when students are in an environment where they and their peers have developed emotional intelligence, they see higher levels of engagement, have better classroom leadership and organization, experience less bullying, manage test anxiety better, have higher academic achievement, foster creativity and build stronger interpersonal relationships. Emotional intelligence should be infused in all areas of their lives.
One of the key roles of Emotional Intelligence is shaping how we respond to challenges. For the teens and students who take up this program, these skillsets can help them navigate their way around obstacles and toward success. It allows them to size up situations, put them in perspective and come up with better ways to work through them.
Objectives of EI/EQ Training
(1.) Emotional Intelligence Training in Customer Service Objectives
During this 1-day Emotional Intelligence Training in Kenya – Customer Service program, participants will practice how to display high levels of emotional intelligence when handling customers.
Specifically, Participants will:
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- Learn how to manage customer emotions and provide a great customer experience.
- Learn how to manage their own emotions intelligently while maintaining professionalism.
- Explore their awareness of the emotions generated by the customer experience they provide. Are you aware of the impact of your words and actions?
- Practice how to read customers emotions by observing subtle emotional cues and how to respond to each cue independently.
- Examine tools and techniques that will enhance your sales and leave customers satisfied with your service and wanting to return.
(2.) Emotional Intelligence Training in the workplace Objectives
During this 1-day Emotional Intelligence Training in Kenya – Workplace program, participants will improve their understanding of emotions and emotional intelligence. They will also explore and practice techniques for demonstrating emotionally intelligent workplace behaviours and how to effectively develop them.
Specifically, Participants will:
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- Explore the neuroscience of emotions and emotional intelligence.
- Explore techniques for developing self and other awareness.
- Practice applying models and techniques for enhancing individual motivation and engagement at work.
(3.) Emotional Intelligence Training in Leadership Objectives
This 2-3-day Emotional Intelligence Training in Kenya – Leadership program, will equip participants with skillsets to improve their understanding of emotions and emotional intelligence in their leadership.
Specifically, Participants will:
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- Explore and practice tools and techniques for applying emotional intelligence in their leadership, and creating high performance in others.
- Improve how they Connect, Communicate and Influence others.
The programs have been designed to be run with or without assessments. The inclusion of assessments is optional and offers us the opportunity to be flexible and adapt the programs to the leaders needs.
(4.) Emotional Intelligence Training in Relationships Objectives
During this 1-day Emotional Intelligence Training in Kenya – Relationship program, participants will practice how to recognize others needs while also taking care of their own. They will learn to know the difference in the nuances of feelings and will be able to be insightful enough to figure out the best decisions to make.
Specifically, participants will:
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- Explore the neuroscience of emotions and emotional intelligence.
- Practice how to read other peoples emotions by observing subtle emotional cues.
- Understand the connection between their actions and other people’s emotional reactions.
- Examine tools and techniques for effectively asking for, and responding to feedback.
- Explore techniques for developing self and other awareness.
- Examine how they can use reactive and proactive techniques to build relationships and effectively manage strong emotions.
Visit FAQs to read answers to questions frequently asked about how to improve Emotional Intelligence.
We provide guidance on how to improve Emotional Intelligence in Nairobi Kenya, Kampala Uganda, Addis Ababa Ethiopia, Mogadishu Somalia, Dar es salaam Tanzania, Kigali Rwanda, Lusaka Zambia, Juba South Sudan, Accra Ghana and Bujumbura Burundi.
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