During this 1-day Emotional Intelligence Training in Ghana – Customer Service program, participants will practice how to display high levels of emotional intelligence when handling customers.

Specifically, Participants will:

• • Learn how to manage customer emotions and provide a great customer experience.
  • Learn how to manage their own emotions intelligently while maintaining professionalism.
  • Explore their awareness of the emotions generated by the customer experience they provide. Are you aware of the impact of your words and actions?
  • Practice how to read customers emotions by observing subtle emotional cues and how to respond to each cue independently.
  • Examine tools and techniques that will enhance your sales and leave customers satisfied with your service and wanting to return.

During this 1-day Emotional Intelligence Training in Ghana – Workplace program, participants will improve their understanding of emotions and emotional intelligence. They will also explore and practice techniques for demonstrating emotionally intelligent workplace behaviours and how to effectively develop them.

Specifically, Participants will:

• • Explore the neuroscience of emotions and emotional intelligence.
  • Explore techniques for developing self and other awareness.
  • Practice applying models and techniques for enhancing individual motivation and engagement at work.

This 2-3-day Emotional Intelligence Training in Ghana – Leadership program, will equip participants with skillsets to improve their understanding of emotions and emotional intelligence in their leadership.

Specifically, Participants will:

• • Explore and practice tools and techniques for applying emotional intelligence in their leadership, and creating high performance in others.
  • Improve how they Connect, Communicate and Influence others.

    The programs have been designed to be run with or without assessments. The inclusion of assessments is optional and offers us the opportunity to be flexible and adapt the programs to the leaders needs.

During this 1-day Emotional Intelligence Training in Ghana – Relationship program, participants will practice how to recognize others needs while also taking care of their own. They will learn to know the difference in the nuances of feelings and will be able to be insightful enough to figure out the best decisions to make.

Specifically, participants will:

• • Explore the neuroscience of emotions and emotional intelligence.
  • Practice how to read other peoples emotions by observing subtle emotional cues.
  • Understand the connection between their actions and other people’s emotional reactions.
  • Examine tools and techniques for effectively asking for, and responding to feedback.
  • Explore techniques for developing self and other awareness.
  • Examine how they can use reactive and proactive techniques to build relationships and effectively manage strong emotions.