We’ve all experienced difficult and/or angry customers raising complaints. They are not necessarily easy to win over or turn around. Nevertheless, by applying high levels of emotional intelligence it could be possible.
Take your customer care skillset to the next level by enrolling for our one-day Emotional Intelligence in customer Service program.
Why is Emotional Intelligence in Customer Experience important?
Emotional intelligence in customer Experience is essential because it helps a customer Experience professional maintain a cool, calm and positive demeanor when dealing with clients.
What type of customer experience do you give your customers and the people you serve?
If you are involved in any form of customer service you need emotional intelligence in a number of significant areas. Managing your own emotions intelligently is one of the many skills of emotional intelligence that can help your business because your emotions influence the customer experience.
We've all experienced difficult and/or angry customers raising complaints. They are not necessarily easy to win over or turn around. Nevertheless, by applying high levels of emotional intelligence it could be possible.
How do know i need this program?
Unfortunately emotional intelligence does not come naturally to most people. Our education systems and perhaps our upbringing may also fail to recognize this important skillset as a key component in our daily lives.
As a result a good number of people have a gap in this area. A gap that may prove costly in acquisition and/or retention of jobs.
Fortunately, emotional intelligence in customer relations is a skillset that can be learned and mastered just like any other. This emotional intelligence in customer service program sets out to help you do just that.
About the Emotional intelligence in customer service program:
It is a 1-day training program during which participants will practice how to display high levels of emotional intelligence when handling customers.
Specifically, Participants will:
- Learn how to manage customer emotions and provide a great customer experience.
- Learn how to manage their own emotions intelligently while maintaining professionalism.
- Explore their awareness of the emotions generated by the customer experience they provide. Are you aware of the impact of your words and actions?
- Practice how to read customers emotions by observing subtle emotional cues and how to respond to each cue independently.
- Examine tools and techniques that will enhance your sales and leave customers satisfied with your service and wanting to return.
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