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Month: June 2021

Psychometric Assessment Tests in Rwanda

Psychometric Assessments are scientific methods used to measure individuals’ mental capabilities, behavioural style and interests. Psychometric Assessments are designed to measure candidates’ suitability for a role based on the required competencies and aptitude (or cognitive abilities).

Understand your personality and strengths to position yourself in the best role to succeed in life. Get in touch and we’ll advice you on the best psychometric test that is suitable for you.

Psychometric Assessment Tests in Kenya

Psychometric Assessments are scientific methods used to measure individuals’ mental capabilities, behavioural style and interests. Psychometric Assessments are designed to measure candidates’ suitability for a role based on the required competencies and aptitude (or cognitive abilities).

Understand your personality and strengths to position yourself in the best role to succeed in life. Get in touch and we’ll advice you on the best psychometric test that is suitable for you.

Emotional Intelligence in Customer Experience

Customer experience, also known as CX, is your customers’ holistic perception of their experience with your business or brand. Emotional intelligence in customer Care is essential because it helps a customer care professional maintain a cool, calm and positive demeanor when dealing with clients thus giving them a great Customer Experience.

We’ve all experienced difficult and/or angry customers raising complaints. They are not necessarily easy to win over or turn around. Nevertheless, by applying high levels of emotional intelligence it could be possible.

Take your customer care skillset to the next level by enrolling for our one-day Emotional Intelligence in customer Service program.

Emotional Intelligence in Customer Care

Emotional intelligence in customer care is essential because it helps a customer care professional maintain a cool, calm and positive demeanor when dealing with clients.

We’ve all experienced difficult and/or angry customers raising complaints. They are not necessarily easy to win over or turn around. Nevertheless, by applying high levels of emotional intelligence it could be possible.

Take your customer care skillset to the next level by enrolling for our one-day Emotional Intelligence in customer Service program.